Top 5 CRM Softwares For Your Business

General /

 

CRM is short for Customer Relationship Management. A CRM system’s main purpose is for collecting data that studies interactions among the company and its customers. This data has many sources such as the company website, customer support logs, and databases, feedback reviews, and social media channels. The company uses the generated data to improve its operation concerning products, find answers to the customer’s concerns, and improve its growth and expansion.

CRM is an important feature for all companies, but it is crucial for small businesses and rapidly growing startups that are at the beginning of their growth process. The reason behind that is that their growth and expansion depend mainly on how many new customers they can attract and manage to keep them as well.

For example, if you are starting a new restaurant, you need to know what is the opinion of your customers in the food, what are the online reviews saying and if they think they will visit the place again or recommend it to a friend. This data is very important to make your service better and gain your customer’s confidence. According to different requirements of your company, there are different options for effective CRM software. In this article, we will recommend a bunch of those showing each one’s pros and cons.

1.Salesforce

Salesforce is a comprehensive solution with all what you need in a single CRM software. Salesforce is usually a perfect known choice for large companies and enterprises, but they issued a Salesforce small business edition.

This edition allows small startups to use the tools and resources of the main software with less price. Their platform is user friendly and easy to use. They offer important features that can not be missed such as contact and opportunity management, workflow automation, sales forecasting, and lead generation.

Multiple options are available at salesforce that makes it suitable for large and small businesses as well.

Last February, they acquired Everage which is a customer data platform to improve its real-time personalization capabilities. This merger will allow Salesforce to develop more intelligent and predictive features using AI technology. This will make the program easier and more comfortable for the users. In May 2020, they added more features to help the companies through the COVID pandemic. This update will help the businesses with the reopen in the next few months.

The new features will help assist the social distancing policy and help the business owners control the number of employees in the office at the same time.

 

2.Agile CRM.

 

Presenting an interesting set of features and a wide range of automation abilities, they are surely the best CRM system choice for small businesses. The basic plan for Agile has a competitive price of 9$/month for one user. It offers a lot of important features for marketing teams as well as the sales ones. It gives you the choice to store data for up to 10,000 companies or clients.

They support tracking emails by a two-way integration system which are lead scoring and custom deal milestones.

If used by a marketing team, it offers builder tools needed by many services, this includes emails, forms, different templates for emails, and landing pages for websites. They also added a feature to do marketing tasks automatically and evaluate social media data.

 3.ZOHO CRM.

This software is easy to use and inexpensive. Zoho software can be implemented easily and offers a chunk of features and functionality for a fraction of the price of the competitors. Some may argue that Zoho has fewer customization options than other CRM competitors, but there are many ways to overcome this and make Zoho a perfect fit for your needs.

The software itself is an example of a modern, intuitive, and clean program. Their CRM module is flawless. They have also added tens of different extra features that can be added by a  click-to-install extension and downloaded from the Zoho Marketplace. This process of editing Zoho is so simple that most businesses can build a tailored CRM without needing a developer.

Zoho is a comprehensive CRM option for all businesses, especially small ones. It has a fair price and excellent customer support.

Last March, due to the coronavirus pandemic Zoho allowed its employees to work from home. They also updated their tools to help companies operate remotely. They launched a remote suite that had 11 apps including apps like Meeting, Office Suite, Cliq, Assist, Lens, Show, WorkDrive, and Sprints. They are available for free up to July 1.

In June, Zoho issued a new CRM software ‘Begin’ that is mainly working on small businesses. It helps them to manage their customers and their relationships in simple terms and features. It just takes 30 minutes to be ready and shows many options and customizable features. It has a telephone partition that allows more communications with customers.

4.HubSpot CRM.

HubSpot gives small businesses and tiny contractors an easy entry to the CRM software world. They have a great free version that might show enough effectiveness and functionality to increase the company’s performance, regulations, and processes without any cost at all.

It has an online library that gives users a great number of scientific resources. This library includes template generators, learning guides, email signature generators, and marketing plan template generators.

All users will have a wide variety of options that will allow them to improve their business a lot without spending any money on research and development.

Among all the companies we talked about in this article, HubSpot offers the best free plan. This is a great thing to startups and very small businesses that can not afford a paid CRM software. However, HubSpot has one of the best comprehensive libraries that will get you all you need.

Last April, They published a content management system to their software. This recent CMS hub helps users to develop and change their websites. Their CMS is always protected with a web firewall 24/7 monitoring threats. They also support many languages.

They also have many themes and modules for websites to tailor your website. The CMS hub will only be accessible in HubSpot enterprise and paid plans.

5.Drip (eCommerce).

Drip is a lot more than one of the best email marketing suppliers on the market. It is also a great and powerful ERCM (eCommerce). It does an amazing job providing numerous functions for email marketing and it also helps make an automatic system for your sales by using workflows.

Drip is not just an amazing CRM software that connects with your email marketing services, but it can also handle the email marketing for your company. This service offers a unique option that makes your customer workflow automatic that allows certain actions such as split testing workflows.

This tool is very simple and easy to use despite being very powerful and active. This marketing software is complete and automotive. It is also a great choice for beginners. It also has a modern and user-friendly interface.

A few of Drip’s best effective features are:

1.Workflow builder to automate workflows in intuitive and visual ways.

2.Text sending.

3.10 built-in reports on the WordPress dashboard with export features.

4. Testing features to find out how your customers interact with the messages you send.

5. Connects you with the Facebook Ads system and custom audience.

6. Facebook and Instagram user base can be tapped easily by the lead generation workflow.

Drip’s plan is for 49$/month as a start for an infinite number of emails and 2500 subscribers.

 

 

 

 

 

What Is CRM Software? & How to Pick the Best CRM Software

CRM /

Why your small business needs CRM

CRM is an acronym for Customer Relationship Management.

It is simply software that manages all kinds of interactions between your company and the customers and potential ones. This software aims at a simple goal to grow your business and improve the quality of services that your business offers.

CRM software will help your business to build systems that improve sales and customer satisfaction in many ways.

CRM is better described as a comprehensive system rather than a tool. It will connect different sections of your business, gaining the maximum benefit. CRM will help your business in terms of contacts and sales management.

What Is CRM Software? & How to Pick the Best CRM Software

CRM tools nowadays can help manage the whole cycle of the customer lifecycle with your business. It can also help drive sales, online sales, and marketing and work towards customer satisfaction.

CRM software solutions can also focus on the connections between your business and individuals. This CRM solution will help you organize the relationship with clients, audience, suppliers, and your employees. CRM benefits may include finding new customers, supporting your clients, and servicing their businesses more comprehensively.

CRM software is a new way to manage your business. It gives you and your team a novel strategy to achieve the best business results. CRM software can do tasks such as storing contact information, recording business transactions, and managing marketing strategies.

CRM will provide your team with data more efficiently in a more organized way. Anyone working with you can access all the data concerning customers, sales, and human resources. This availability of data makes your business more productive and enhances growth. Smaller companies will benefit even more from this technology, allowing the startup to grow faster in an organized way.

How can a CRM benefit your small business?

How can a CRM benefit your small business?

We will show you how CRM software can improve your company in simple points to help you while deciding whether you will need to use one or not.

  • Contacts organization.

The contact management software will help you reach and categorize every content and related data easier. CRM will allow you to merge all associated data on each content in one place. These details include cell phone numbers, social media accounts, business information, emails, and many more.

  • Create a customer persona.

After gathering all your customers’ data in a single place, the CRM will help you learn more about them. You will know what type of persons are more likely to be your customers. This will help you to modify your marketing plan and use targeted ads to reach all potential customers. The identified persona will also help you deliver a more personalized experience for your user.

  • Monitor different operations.

CRM software produces reports monitoring your business performance in many departments. It will provide you with a detailed reporting system for things like sales, marketing, campaigns, customer data, and more. …

What Is CRM Software? & How to Pick the Best CRM SoftwareRead More »

5 Misunderstandings About CRM And How To Fix Them

CRM /

Customer  Relationship Management CRM is undoubtedly a very powerful tool and a great weapon for any company to improve all aspects of its business. However, many companies have popular misconceptions and wrong understandings about CRM software and tools.

These misunderstandings in Customer Relationship Management need to be corrected rapidly. The more time you lose without CRM in your business, the more profit and revenue you will cost your company.

In this article, we will show you these misconceptions and the truth about them so you can easily understand the Customer  Relationship Management CRM nature and benefit.

1. CRM is only software.

CRM is a complete system with many components. The CRM software program is just a small part of it. These components include business processes, technological implementations, and people who run the process.

You can not reap the full benefits of Customer  Relationship Management CRM without successful cooperation between all of these components. So you need to understand that CRM is not an IT issue and a software program. The software part is simply a part of the CRM system increasing its abilities as an enabling device. The system at first is designed by people, then when it works properly it can do its job implementing and managing your business needs.

When these factors cooperate it can deliver value to your customers and company in many different ways.

5 Misunderstandings About CRM And How To Fix Them

However, the right order of business must be followed to implement the CRM programs properly; this includes factors as the right operation sequence, effective business strategies, proper personnel’s attitudes, and the suitable IT management.

2.CRM is complicated and difficult.

The definition of CRM in simple words is to find new customers, retain them to be long time customers, and maximize profits and business growth.

However, the technology is developing rapidly so this puts some pressure on IT specialists to keep up with the new systems.

This may make the basic concepts of installing the CRM system, but the cause of these concepts may not be that hard after all. In the past before the IT tools, customer relationships were managed by primitive customer databases.

Nowadays, technology has progressed a lot and the whole customer management is changed with better tools. However, the core behind targets and CRM remains the same. The goal is always to increase profits and augment the company’s growth.

Try to keep this CRM structure in mind and you will surely know that it is more than computer software.

3. CRM is expensive and your small business won’t afford it.

It is undoubtedly wrong that small businesses can not afford IT services such as CRM. Nowadays, service providers have created smaller plans designed for small businesses’ needs. These plans have affordable prices and limited functions.

You can operate these systems easily without an expensive IT professional team. To get the best results we think you should focus on the procedure and its strategies and then use the software in the last part only.

4. Inaccurate evaluation for the Return On Investment in CRM.

When implementing a CRM software, Return On investment is the measurement of returns gained against the costs sustained. Some people say that CRM gives a low ROI, but this way of thinking is not reliable.

The truth is that you are more likely to get a poor ROI when your business is not implementing CRM systems, this will cost your business more.

The poor ROI usually has some reasons that include ignoring marketing strategies and people, absence of reliable measurements to your results, absence of vision, and goals concerning opportunities approaching and growth potential.

These points are very important to tackle and solve before adopting a CRM system. If you manage these problems before using a CRM you will get the best of it and you can not get a low ROI value.

5. Which team will be responsible for implementing the CRM?

Here is one of the most asked questions about CRM. The CRM system implementation can not be a single team’s responsibility to do. Many teams can be involved such as marketing, sales, customer service, or IT.

The one responsible mainly should be the company’s CEO.

The CEO is the leader of the company and he should be responsible for making and formulating the business strategies. If you want your business to achieve the most success, the CEO and his associates should be educated and trained about the implementation of CRM systems.

A deep understanding of all the aspects of CRM programs to gain the maximum benefits of CRM system implementation.

Most Effective Single-Leg Stretch Exercise

Fitness /

Some women do not start exercising, because they think that it requires a subscription to the gym. And their busy lifestyle prevents them from going to this place. We want to say that this opinion is wrong. If you have motivation and desire, you can exercise even at home!

Today we would like to present you with a list of 15 easy fat-reducing moves. They are very easy to perform, but at the same time very effective.

Look at these exercises and choose the most suitable ones for yourself by adding them to your workout routine.

These 15 simple but effective exercises hit all fitness levels, giving you an overall shape-up.

Do you doubt? Then try them!

The resistive single-leg stretching exercise is a Pilates-inspired exercise that enhances the strength and stability of the entire core including the lower abdomen.

Steps :

1. Lie on your back with your knees extended to your chest.

2. When you press your hand into the other thigh, straighten one leg forward.

3. Lift your head and shoulders off the floor, as if doing sit-ups.

4. Continue to push the knee to the chest with both hands.

5. Press and hold, and then return to the starting position.