Customer relationship management (CRM) tools do just that, helping your sales team log communications, manage leads and even build marketing campaigns. In the past, CRMs were only available to large organizations, but the rise of cloud-based services has availed CRM platforms to businesses of all sizes.<\/p>\n
Last year we created an overview of the best Customer Relationship Management software for Enterprise businesses. Now we want to focus on the smaller players. This article will zoom in on 15 of the best (and top-rated)\u00a0CRM software<\/strong>\u00a0intended for small businesses.<\/p>\n Three Major Benefits of using CRM Software<\/p>\n Maybe you\u2019re not using any CRM at the moment. Let\u2019s take a look at the benefits first\u2026<\/p>\n Whether you cater to consumers or other businesses, it\u2019s important to stay up to date on evolving conversations with existing customers while also effectively managing new leads.<\/p>\n Your customer satisfaction depends on your ability to offer attentive, personalized engagement with your clients, but your growth demands you continue seeking out new customers as well.<\/p>\n Alright, let\u2019s get to it. Here are the top 15 Customer Relationship Management software for small businesses\u2026<\/p>\n With Salesmate Customer Relationship Management you can speed up the sales processes and offer customers a personalized experience. Manage your contacts effectively and keep track of all related sales activities. This tool is also perfect for sending out email campaigns and you\u2019ll know what happens to your emails once you hit send. As a Small Business you appreciate flexibility and scalability and Salesmate understands these needs.<\/p>\n Pricing:<\/strong>\u00a0Starts at $12\/user\/month.<\/p>\n Website:<\/strong>\u00a0www.salesmate.io<\/p>\n <\/p>\n Though we previously included Zoho in our enterprise-grade software list, this software can also be employed by small businesses \u2013 thanks to the variety in editions offered. Zoho \u2013 in comparison to Insightly \u2013 offers a bit more in terms of sales\/marketing features. It offers its users website visitor tracking, lead scoring, sales signals (with pop-up notifications about leads) and more. Note: Most of the advanced features are included only in the professional and enterprise editions.<\/p>\n Pricing:<\/strong>\u00a0Free version, Standard ($12\/month), Professional ($20\/month), Enterprise ($35\/month) and more.<\/p>\n Website:<\/strong>\u00a0www.zoho.com<\/p>\n HubSpot offers a completely free version of its CRM software that is rather popular among small businesses. The software includes all of the basic features provided by CRM software, allowing you keep track of your company\u2019s activities, including contacts and company profiles, assigning & tracking deals, and managing all of that data in a detailed dashboard (visible to all team members). Already a HubSpot Sales user? Then you can also use this CRM software to boost your inbound sales. Not to mention, HubSpot offers several integration options with popular apps like SalesForce, Shopify and Microsoft Dynamics.<\/p>\n Pricing:<\/strong>\u00a0Free of costs.<\/p>\n Website:<\/strong>\u00a0www.hubspot.com<\/p>\n SalesForce is perhaps one of the biggest and most widely used CRM software on the market. Luckily for smaller business, SalesForce offers a basic edition called Lightning Essentials. This package provides the user with an advanced contact manager that includes email integration and follow-up reminders. It also includes a lot of options for integration and customisation.<\/p>\n Pricing:<\/strong>\u00a0Lightning Essentials package ($25\/month\/user), Lightning Professional ($75\/month\/user), and more.<\/p>\n Website:<\/strong>\u00a0www.salesforce.com<\/p>\n Agile CRM is a particularly interesting CRM software in that it offers a lot of those big business features like custom appointments, drag-and-drop marketing automation and reports via email. This software also supports widgets, a large library of plugins, API-powered integrations and more. The free version, however, is quite limited in terms of features offered.<\/p>\n Pricing:<\/strong>\u00a0Free for up to 10 users, or choose the Starter package ($14.99\/user\/month).<\/p>\n Website:<\/strong>\u00a0www.agilecrm.com<\/p>\n Freshsales enables you to automatically capture your website visitors as sales leads and group them based on their engagement with your website. Assign them to the right salespeople on your team. Reach out to each lead with complete context and track deals by the personalized pipelines.<\/p>\n Pricing:<\/strong>\u00a0Package for Growing Teams ($25,- \/user\/month).<\/p>\n Website:<\/strong>\u00a0www.freshworks.com<\/p>\n Capsule CRM is a software that\u2019s been around for quite a while now. Starting up in 2008, it has become quite popular in recent years. It is a very easy-to-use software that allows its users to track both relationships and sales pipelines. Straight and to the point. Not to mention it can be used on both desktops and mobile. The user interface is broken down into five groups: dashboard, people and organisations, sales pipeline, calendars and tasks and lastly, cases. One pitfall, however, is that it offers less functionality in terms of campaigns and reporting.<\/p>\n Pricing:<\/strong>\u00a0They have both a free package (up to 2 users) and a Professional package (\u00a312\/user\/month).<\/p>\n Website:<\/strong>\u00a0www.capsulecrm.com<\/p>\n If you are a Microsoft user you\u2019ll probaly know that Microsoft Dynamics 365 is an all-in-one platform for sales and marketing. This CRM is more than your average CRM. AI Pricing:<\/strong>\u00a0Different modules and licensens offered. Sales Insight i.e. (\u20ac 42,20\/user\/month)<\/p>\n Website:<\/strong>\u00a0Dynamics.microsoft.com<\/p>\n Base is a CRM software that is ideal for companies looking to customise their sales pipelines. Users can make use of a sales tracking solution that lets you customise sales stages. You can add things like leads, collaborators and records to all your sales deals in the Sales Pipeline section. Base also offers real-time visual reporting via templates as well as integrations with social networks and other third party apps such as Zapier, MailChimp, Yesware and more.<\/p>\n Pricing:<\/strong>\u00a0Starting from $45\/User\/Month<\/p>\n Website:<\/strong>\u00a0www.getbase.com<\/p>\n Streak is a great CRM software for Gmail enthusiasts. Technically a browser plugin, Streak is great for smaller teams as they can work directly out of their Gmail inbox. This tool makes it very easy to track views, schedule emails, and send mass emails, as well as create separate email threads that cater to different teams (e.g. sales, HR, support, etc).<\/p>\n Pricing:<\/strong>\u00a0From $49\/user\/month.<\/p>\n Website:<\/strong>\u00a0www.streak.com<\/p>\n ConvergeHub is a cloud-based CRM software that is great for SMBs \u2013 especially considering the fact that these businesses don\u2019t have to deal with multiple repositories, but rather one central platform. Additionally, users can store contact lists and design campaigns as well as manage all sales activities. ConvergeHub includes built-in SalesForce automation and marketing automation modules too.<\/p>\n Pricing:<\/strong>\u00a0Starts from $9\/user\/month (Starter package) up to $59\/user\/month (Premium package).<\/p>\n Website:<\/strong>\u00a0www.convergehub.com<\/p>\n This CRM has a great solution for small businesses, called Sugar Professional. The platform offers customer experience solutions, creating a simple and consistent experience. Each user can customize and use this tool wherever and whenever. Sugar Shell helps you automate workflows and thanks to actionable intelligence you have the right intel for each customer interaction.<\/p>\n Pricing:<\/strong>\u00a0Sugar Professional ( $40,- user\/month, 10 user minimum)<\/p>\n Website:<\/strong>\u00a0www.sugarcrm.com<\/p>\n vTiger is another all-in-one CRM software made for small businesses. This tool offers a great deal in terms of sales automation, email marketing and project \/ inventory management. They also offer web-to-CRM forms to help users capture relevant contact info as well as prioritise that info. Plus, all features have been improved based on the feedback of their customer base.<\/p>\n Pricing:<\/strong>\u00a0Depends on the package you select (Sales CRM, Help Desk or All-In-One), but pricing can range anywhere from free to $30\/user\/month.<\/p>\n Website:<\/strong>\u00a0www.vtiger.com<\/p>\n Nimble CRM is a great CRM software for those of you looking to combine contacts, email and social media interactions (works great with Twitter) in one place. The interface is also very easy to use in that it provides you with a to-do list, shows you top \/ key deals and more.<\/p>\n It\u2019s also got this cool \u2018rules engine\u2019 that helps Nimble predict relevant contacts & activities based on your user behaviour. Users can set reminders to Stay in Touch with certain users as well as mark certain communications as important to stay ahead of the game.<\/p>\n Pricing:<\/strong>\u00a0Ranges from $9\/user\/month to $19\/user\/month.<\/p>\n Website:<\/strong>\u00a0www.nimble.com<\/p>\n SuiteCRM is an open source CRM software that, based on its tools and functionalities, is surprisingly equipped to serve even enterprise-level businesses. This tool is completely customisable in that users can create their own business process models as well as create templated customer quotes, model sales pipelines, and set up automated actions. Note: some customisation options come with an extra fee.<\/p>\n Pricing:<\/strong>\u00a0Not available<\/p>\n Website:<\/strong>\u00a0www.suitecrm.com<\/p>\n Now that you know more about the options you have in terms of CRM software for small businesses, it\u2019s time to start assessing.<\/p>\n Some things you may want to \u2018chew on\u2019 before you make your decision include implementation and the technical assistance required, user minimums, usability, costs and of course, with the new GDPR in place \u2013 security features.<\/p>\n Source: Work Wise<\/em><\/p>\n As we mentioned previously in this article, integration options are a particularly important factor in that you can combine your CRM software with all of the tools in your present toolkit rather than having to import data manually \u2013 which can cost you a lot of time and energy.<\/p>\n Mopinion Feedback Analytics software works with several CRM software providers including SalesForce, HubSpot and Marketo.<\/p>\n Want to learn more about our integration options? Click here.<\/p>\n","protected":false},"excerpt":{"rendered":" Customer relationship management (CRM) tools do just that, helping your sales team log communications, manage leads and even build marketing campaigns. In the past, CRMs were only available to large organizations, but the rise of cloud-based services has availed CRM platforms to businesses of all sizes. Last year we created an overview of the best …<\/p>\nTop CRM Software for Small Businesses<\/h2>\n
1. Salesmate CRM<\/h3>\n
2. Zoho<\/h3>\n
3. Hubspot<\/h3>\n
4. Salesforce<\/h3>\n
5. Agile CRM<\/h3>\n
6. Freshsales<\/h3>\n
7. Capsule CRM<\/h3>\n
8. Microsoft Dynamics 365<\/h3>\n
\nOf course this platform can be extended with other Microsoft products.<\/p>\n9. Base CRM<\/h3>\n
10. Streak<\/h3>\n
11. ConvergeHub<\/h3>\n
12. SugarCRM<\/h3>\n
13. vTiger CRM<\/h3>\n
14. Nimble<\/h3>\n
15. SuiteCRM<\/h3>\n
Chew on this\u2026<\/h4>\n